- Please allow for the time between placing an order and the site survey. We normally schedule this about 4–6 weeks in advance.
- Taking measurements can take place once the structural opening dimensions are final. Any existing frame (with the exception of a rebated door) must also have been removed and the opening must be completely finished. This means that the walls and ceilings are finished and that the living floor (tile, wood, PVC, etc.) must also be laid.
- After the surveying, no more plastering or sanding may take place.
- If we are on-site and are subsequently unable to measure, we are unfortunately forced to charge the measuring fee.
- There must always be someone present who knows the situation.
- Any cancellation must be notified 7 working days in advance, otherwise we are unfortunately obliged to charge the measuring costs.
- If you cancel after a survey, we will charge cancellation fees of €249 (unless otherwise agreed here).
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